COVID-19 handling

For the safety of you and our drivers we have introduced contact-free delivery. Drivers will drop off your order on your doorstep, lobby or another area designated by you to avoid any unnecessary contact.

We aim to please.

We Try Our Best To Ensure That All Products Are Delivered In A Prompt And Timely Manner. However, From Time To Time, It Is Possible That Shipping And Other Factors Outside Of Our Control May Result In Delays. Petribe Does Not Accept Any Liability For Loss Or Damage Suffered By Anyone As A Result Of Any Such Delays And We Shall Not Be Liable For Any Inaccuracy Of Information Provided In Relation To The Date And Time Of Delivery.

How much does shipping cost?

Lucky for you and your pets. It’s free to metro regional areas within Australia when you spend over $99. If under $99.00 we charge a flat rate of only $7.95 Australia wide. You will see this on the checkout page before you proceed to the final payment screen.

How long does shipping take?

We’re delighted working with our valued suppliers how quickly we can pack and dispatch your order here at Petribe. We ship all orders from our various warehouses across the country. Located in Sydney, Melbourne and Brisbane. So in most metro areas of major cities, you can expect your order within only a few business days. Outside of these areas, you should receive your order any time from four days after the time of dispatch. However, sometimes there may be delays with items sent by Australia Post can take up to 2 weeks to arrive.

Do I need to be home to receive my delivery?

If you’re ordering your pet food and products online, chances are you’re a busy person looking for convenient delivery…which is exactly what we offer. Our drivers have authority to leave your order on your property without a signature on delivery so that your order is waiting for you the moment you get home.

If you have concerns with your delivery please contact us and we’ll always work with you as swiftly as possible to address any issues

Do you deliver outside of Australia?

If we ship to various countries outside Australia this will be indicated at checkout. We are always aiming to improve and update our international options for shipping. 

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